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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Ganjian

December 8, 2024

5  out of  5
rating by Linda Ganjian
"Great customer service from Jerry Aviles. Straightforward, honest, reliable, and fair rates."
We responded:
"Thank you for sharing your positive experience with Jerry Aviles! It’s wonderful to hear that you received great customer service characterized by straightforwardness, honesty, reliability, and fair rates. If you need anything else in the future, please don’t hesitate to reach out! "
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Susan Worrell

December 6, 2024

5  out of  5
rating by Susan Worrell
"I recently had a most pleasant experience getting my auto and homeowners insurance needs taken care of through this State Farm Agency. Jerry Aviles was very thorough, professional, and so helpful as we worked through setting up my policies. I highly recommend Tom Shannon's agency if you're looking for great customer service!"
We responded:
"Thank you for sharing your positive experience! It’s great to hear that Jerry Aviles provided thorough and professional assistance with your auto and homeowners insurance. Excellent customer service can make a big difference, and it's wonderful to know that Tom Shannon's agency is delivering just that. Your recommendation will surely help others who are looking for reliable insurance services!"
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Roy Rodriguez

December 3, 2024

5  out of  5
rating by Roy Rodriguez
"Samantha exelente persona siempre atenta y te ayuda en tus dudas 1000 % recomendable búsquenla,en todo momento que le llamas si está ocupada dice te Devuelvo la llamada y si al instante te llama y tiene la paciencia del mundo me ayuda ami y a mi hija estoy satisfecho por su ayuda thank you Samantha"
We responded:
"¡Hola! Muchas gracias por compartir tu experiencia tan positiva con Samantha. Es genial saber que ella ha estado tan atenta y dispuesta a ayudarte a ti y a tu hija. Su dedicación y paciencia son realmente admirables. Sin duda, es un gran recurso para quienes buscan apoyo. Apreciamos mucho tu recomendación y estamos aquí para ayudarte en lo que necesites. ¡Gracias de nuevo!"
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Bryan Tenezaca

December 3, 2024

5  out of  5
rating by Bryan Tenezaca
"Muy recomendable esta compañía de seguros Con su personal muy amable y confiable. Gracias Samantha"
We responded:
"¡Hola! Muchas gracias por tu excelente reseña. Nos alegra saber que has tenido una buena experiencia con nuestra compañía de seguros y que nuestro personal, especialmente Samantha, te ha brindado un servicio amable y confiable. Agradecemos tu recomendación y estamos aquí para ayudarte en cualquier momento que lo necesites. ¡Gracias por confiar en nosotros!"
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Candice Mabry

December 3, 2024

5  out of  5
rating by Candice Mabry
"This was very simple and quick process. Jerry A. helped me out of a tough and urgent situation when my other insurance dropped the ball. I would highly recommend this agency. They were very patient and accommodating."
We responded:
"Hi Candice, Thank you so much for sharing your positive experience! We're thrilled to hear that Jerry was able to assist you during a challenging time. Your recommendation means a lot to us, and we’re glad to know that you found our agency to be patient and accommodating. If you need anything else in the future, please don’t hesitate to reach out!"
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Jaymie Noe

December 3, 2024

5  out of  5
rating by Jaymie Noe
"What a GREAT experience I had with Jerry Aviles! I would recommend you call him for all your needs insurance wise! Smooth and easy peasy!!! Thanks Jerry!"
We responded:
"Hi Jaymie, Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with Jerry Aviles. It’s fantastic to know that he made the process smooth and easy for you. We truly appreciate your recommendation and look forward to assisting you with all your insurance needs in the future!"
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Anna Dour

November 19, 2024

5  out of  5
rating by Anna Dour
"Highly recommend working with Christina Valencia! She is helpful, kind and knowledgeable in her field. Her professionalism always stands out and it’s always a pleasure dealing with her!"
We responded:
"Thank you for sharing your positive experience with Christina Valencia! It's great to hear that she is helpful, kind, and knowledgeable, as well as professional. It's always a pleasure to work with someone who truly cares about their clients. Your recommendation will surely help others looking for reliable assistance in her field!"
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Niko Plagos

November 18, 2024

5  out of  5
rating by Niko Plagos
"Amazing customer service by all the staff especially my rep. Cristina Valencia which I’ve been working with for over 20yrs.. highly recommend and highly refer as much as I can💪 Niko…"
We responded:
"Thank you so much for your kind words, Niko! We're thrilled to hear about your positive experience with Cristina Valencia and our team. It's wonderful to have loyal customers like you who recognize the hard work and dedication of our staff. We truly appreciate your recommendations and referrals. If there's anything else we can assist you with, please don't hesitate to reach out! 💪 "
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Alex Lerakis

November 15, 2024

5  out of  5
rating by Alex Lerakis
"Cristina was an absolute pleasure to work with! I had 4 vehicle policies transferred over to state farm from other insurance companies along with other business policies and she made everything such a breeze! She was so patient and answered every email and every call. She has made my life so much easier by bundling all my policies in one place & saving a ton of money in the process! She is truly amazing... thank you Cristina!!! YOU ARE A GEM!"
We responded:
"Thank you so much for your glowing review! We are thrilled to hear about your positive experience with Cristina. She truly is a gem, and we’re glad she could assist you with transferring your vehicle and business policies seamlessly. It’s wonderful to know that she was patient and responsive to all your needs, making the process easier for you. We’re also delighted that bundling your policies has saved you money! We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing State Farm!"
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Eduardo perez

November 14, 2024

5  out of  5
rating by Eduardo perez
"Very good service with them, especially Samantha,She has all the experience to be able to guide you in everything"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our service, and we truly appreciate your recognition of Samantha. She is indeed a valuable member of our team, and we’re glad to know that her expertise made a positive impact on your experience. Your feedback means a lot to us, and we look forward to serving you again in the future!"
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George Delis

November 12, 2024

5  out of  5
rating by George Delis
"The State Farm team here on 23rd avenue is top tier. Tom Shannon has built a great team of representatives that are not only friendly, but knowledgeable in all insurance products. I’ve been with this office specifically since it’s open and don’t plan on going anywhere. Jerry, Cristina, Leslie, and Nayeli are exceptional."
We responded:
"It’s fantastic to hear such positive feedback about the State Farm team on 23rd Avenue! It sounds like Tom Shannon has created a supportive and knowledgeable environment. Having a team that’s both friendly and well-informed makes all the difference in the customer experience. It’s great that you’ve been with them since the beginning and have such confidence in Jerry, Cristina, Leslie, and Nayeli. If there anything else we can help you with, please let us know!"
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Aldo Frantzis

November 12, 2024

5  out of  5
rating by Aldo Frantzis
"Extremely satisfied with my agent Samantha. Her expertise and commitment to excellence make her the perfect choice."
We responded:
"It’s wonderful to hear that you’re extremely satisfied with your agent Samantha! Her expertise and commitment to excellence are definitely key qualities that make a great agent. If you need anything else, please let us know!"
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Leonard Vazquez Vidal

November 12, 2024

5  out of  5
rating by Leonard Vazquez Vidal
"Hi State Farm is the best especial Samanta she is #1 one"
We responded:
"Hi! It’s awesome to hear that you think so highly of State Farm and Samanta! It’s always great to have a go-to person who provides excellent service. If there is anything else we can do to help, please let us know!"
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Franklin Farez

November 11, 2024

5  out of  5
rating by Franklin Farez
"Muy buen servicio por parte de Leslie excelente recomendado por buen servicio"
We responded:
"¡Es genial escuchar que has recibido un muy buen servicio de Leslie! Un buen servicio al cliente realmente marca la diferencia.. Si hay algo más en lo que pueda ayudarte o si tienes alguna pregunta, no dudes en decírmelo. ¡Estoy aquí para servirte!"
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Victor Morla

November 11, 2024

5  out of  5
rating by Victor Morla
"Muy buen servicio. Julie Intriago me oriento en el proceso de sacar el seguro para mi carro. Contesto muy amablemente todas mis preguntas y me ayudo a elegir el mejor plan para mis necesidades de seguro de auto. Yo recomiendo 100% state farm, en especial Tom Shannon y su equipo."
We responded:
"¡Qué bueno escuchar que tuviste una excelente experiencia conmigo! Es genial saber que te brinde una orientación clara y amable durante el proceso de obtener tu seguro de auto. La atención al cliente y la dedicación son clave, y parece que Tom Shannon y su equipo están haciendo un gran trabajo. Gracias por compartir tu recomendación, ¡seguro que ayudará a otros a confiar en State Farm!"
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E.Y.

November 8, 2024

5  out of  5
rating by E.Y.
"Jerry is truly amazing to work with, I really feel like for once the commercials is right - like a good neighbor Jerry is there!! He’s communicative and super responsive to my random questions. I trust Jerry to make the best policy decisions and recommendations for me & my household. I recommend State Farm and Jerry to all my friends and family, we’re really lucky we have him on our side!!!"
We responded:
"It sounds like you have had a fantastic experience working with Jerry at State Farm! It's great to hear that he is communicative, responsive, and trustworthy when it comes to making policy decisions. Personal recommendations like yours can make a big difference for those looking for reliable insurance options. Thank you for sharing your positive experience!"
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NICOLE J.

November 7, 2024

1  out of  5
rating by NICOLE J.
"Agency is Very unprofessional , rude and misleading. They will mis inform you of your policy details aswell as refund matters. In my case I was told I would get a refund if I return one my plates for a whole month then I speak to a gentlemen and it was all a lie . Now my insurance is at risk because they lied about getting my money back. I was informed that my policy will go down. And don’t forget that the insurance is suppose to go up every 6 months right ? Every month my insurance went up 80$ how ? I had to remove a vehicle they said would help my rate. That’s why now they advised I return the plates and will get my money back for this month I paid for both vehicles . This agency tends to do funny things and it doesn’t add up.. I paid in person one time and State Farm got it 3 weeks later? Why ? Who borrowed the money for lunch Tom? I almost lost my policy I had to call and they fixed it like what ?? Julie and Nayeli will ignore your requests to save money and tell you there’s nothing they can do. And rush to get off the phone , Jerry or what his name is I just met him today after months he just said yea man so this is really what’s really going on idk what to tell you like are they 18 years old have some manners.. another lie or what ? Or they sent him to shut me up after 2 days ago she said she’ll call me back systems down. The BS!!! Switch agencies now it’s not State Farm it’s the brokers. And they’ll make me look crazy before they can admit to their faults. BBB will be hearing from me. This isn’t a threat , I must notify the public this isn’t the right agency. Money may not be the problem here the principal is the ignorance ,misguidance & taking no accountability for me . Its bad for business . If I have any issues with my policy we now know why because I decided to be truthful! . #TomShannon"
We responded:
"I understand that navigating insurance issues can be incredibly frustrating, and it sounds like you’ve had a challenging experience. It’s unfortunate that there was a breakdown in communication regarding your policy details and refund process. Sometimes, misunderstandings can occur, leading to confusion about what to expect, especially when dealing with complex matters like insurance. It’s clear that you were given conflicting information, which can happen in any large organization where multiple people are involved. It’s understandable to feel upset when promises aren't met, and it’s important to feel supported throughout this process. You deserve clarity and assurance regarding your policy, and it’s unfortunate that you haven’t received that. It’s great that you’re considering your options moving forward. Seeking a resolution that aligns with your needs is essential, and I hope you find a path that gives you peace of mind. Remember, your concerns are valid, and it’s important to find a solution that works for you."
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carlos reyes

November 5, 2024

5  out of  5
rating by carlos reyes
"Samantha siempre está en excelente disposición para ayudarte tengo más de 15 años con state farm nunca he tenido problemas 100% recomendados"
We responded:
"¡Qué bueno saber que has tenido una experiencia tan positiva con State Farm y que Samantha siempre te ayuda! Es genial que hayas confiado en ellos durante más de 15 años sin problemas. Gracias por compartir tu recomendación; seguro será útil para otros. ¡Espero que sigas teniendo buenas experiencias!"
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Tyler Potesta

November 4, 2024

5  out of  5
rating by Tyler Potesta
"Worked with Jerry on getting my homeowners insurance. Affordable, painless and friendly. Highly recommend this shop for your homeowner insurance needs."
We responded:
"Thank you for sharing your positive experience! It sounds like Jerry provided excellent service in helping you secure your homeowners insurance. It's great to hear that the process was affordable and stress-free. Your recommendation will surely help others looking for reliable insurance options. If you have any specific questions or need further assistance, feel free to ask!"
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Guillermo Barrera

November 4, 2024

5  out of  5
rating by Guillermo Barrera
"I love the service at state farm especially with Samantha always is great service she help with the beast actitud and I recommend for everyone thanks Samantha"
We responded:
"Thank you for your wonderful feedback! It's fantastic to hear that Samantha provided you with such great service and a positive attitude. Customer satisfaction is so important, and it sounds like she truly excels in her role. Your recommendation will definitely help others in their search for reliable insurance. If you need any more assistance or have questions, don’t hesitate to reach out!"
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SRIHARSHA BALIBANI

November 1, 2024

5  out of  5
rating by SRIHARSHA BALIBANI
"Excellent service and best rates !"
We responded:
"Thank you for your feedback! We're thrilled to hear that you had a great experience with our service and found our rates to be the best. If you have any further questions or need assistance, feel free to reach out!"
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Erik Peter Carlson

October 30, 2024

5  out of  5
rating by Erik Peter Carlson
"Crystopher was an incredible help in insuring our home. The process of taking over the house has been challenging, but with Cris and State Farm, setting up our insurance was a breeze. We received a great rate and outstanding customer service."
We responded:
"Thank you for sharing your experience! It’s wonderful to hear that Crystopher made the insurance process easy for you, especially during such a challenging time. Great rates and excellent customer service can make all the difference. If you have any more questions or need further assistance, feel free to reach out!"
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Henry Menh

October 29, 2024

5  out of  5
rating by Henry Menh
""Thank you Cristina for making my transition to State Farm so easy! She was knowledgeable and quickly responded to any questions I had. I will recommend my friends and family to your office""
We responded:
"Thank you for your kind words! We're thrilled to hear that Cristina made your transition to State Farm smooth and effortless. Her knowledge and responsiveness are truly valuable. We appreciate your willingness to recommend our office to your friends and family, and we’re here to help with any future needs you may have!"
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Juan Hidalgo

October 24, 2024

5  out of  5
rating by Juan Hidalgo
"Muy buen servicio se lo recomiendo nunca avía tenido la oportunidad de conoce una persona tan amable y profesional como la señorita . Samantha no tengo palabras para expresar un servicio tan excelente 👌👍🙏"
We responded:
"¡Muchas gracias! Me alegra saber que has tenido una experiencia tan positiva. Si hay algo más en lo que pueda ayudarte o si tienes alguna pregunta, no dudes en decírmelo. ¡Estoy aquí para servirte!"
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Olga Mitrotasios

October 23, 2024

5  out of  5
rating by Olga Mitrotasios
"Samantha has been our insurance advisor for years. She goes above and beyond to make sure we have the right level of insurance and are receiving all applicable discounts. Her expertise and commitment make her the perfect choice. Highly recommended!"
We responded:
"It’s wonderful to hear how much you value Samantha as your insurance advisor! Her dedication to ensuring you have the right coverage and maximizing discounts is truly commendable. Thank you for sharing your experience—it's always great to recognize someone who goes the extra mile! If you need any assistance, feel free to reach out!"