State Farm® Insurance Agent Tom Shannon
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Peter Smith
February 9, 2026
"Jerry was the best. He went above and beyond with his service. I am very pleased!"
noel Bablo
February 9, 2026
"Very nice polite, got me the best deal on my house and truck insurance."
Angela Liliana Sartori
February 5, 2026
"I had the pleasure of being helped by Cristina Valencia. She was very professional, knowledgeable, patient and courteous. She answered every concern, never trying to “push” for the sale of a product. Thank you!"
Nick Zagalis
February 4, 2026
"Cristina in John Shannon’s office is amazing! She’s attentive and stresses in details, as is the rest of the staff in Joh’s office. Cristina has been placing and renewing my policies for over 10 years. What else can I say?"
Daniela Neill
February 3, 2026
"I had the pleasure to work with Cristina Valencia, and I couldn't be more happy to have her as my agent. She was able to help me save on my policy and was incredibly helpful and attentive. She answered all my questions, and she even helped my parents save on their policy as well. Cristina went above and beyond with us, and we are so appreciative of her help. Cannot recommend her enough!"
Giacomo Casonato
January 23, 2026
"Cristina from State Farm did a fantastic job! She was professional, knowledgeable, and incredibly helpful throughout the entire process. She took the time to explain everything clearly and made sure I felt confident with my coverage. Excellent customer service and a great experience overall - highly recommend working with her!"
Paul Wilczewski
January 23, 2026
"Incredible service! Cristina got me through a really tricky spot, saving me a lot of time and money."
MariaDivina
January 22, 2026
"Thank you for getting us our new homeowner's policy after our house fire. Hubby and I appreciate your honesty and open lines of communication!"
Roseann Rexines
January 22, 2026
"Chrystopher was great! Professional kind and knowledgeable.. I feel in good hands!"
"Thank you for your wonderful feedback! We're so glad to hear that Crystopher made you feel confident and well cared for with his professionalism, kindness, and expertise. We'll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out!"
George Catania
January 22, 2026
"Jerry is Amazing! Very down to earth and talks to you very differently than the average insurance salesman type. Been coming here for years and this office always saves me some cash. Highly recommend speaking to anyone in this office! Thank you for everything!"
Rocio
January 17, 2026
"I am so thankful for Samantha Fermin! I cannot say enough good things about her. She truly works tirelessly for her clients and goes above and beyond every single time. She is incredibly patient, kind, and always takes the time to answer all of my questions, no matter how small or complex. Managing multiple policies can be overwhelming, but she makes the entire process easy and stress-free. Samantha consistently looks out for my best interests and works hard to get me the best coverage possible at the best price. It’s rare to find someone so dedicated, trustworthy, and genuinely caring. I’m extremely grateful to have her as my agent and highly recommend her to anyone looking for outstanding service."
Arkadiy Murdukhayev
December 16, 2025
"Christina is amazing!!! I would definitely recommend her for all your insurance needs!"
"Thank you so much for your wonderful feedback! We're delighted to hear that Cristina provided amazing service. We truly appreciate your recommendation and are here to help with any of your insurance needs in the future!"
Varun
December 13, 2025
"Julie was very knowledgeable and helpful in helping us enroll in car insurance!"
"Thank you for your kind words! We're thrilled to hear that Julie was knowledgeable and helpful in assisting you with your car insurance enrollment. If you have any more questions or need further assistance, feel free to reach out!"
John Tsi
December 11, 2025
"Great people to deal with. My agent Cristina Valencia always goes above and beyond. Would recommend!"
"Thank you so much for your kind words! We're thrilled to hear that Cristina Valencia provided you with exceptional service and went above and beyond to assist you. Your recommendation means a lot to us! If you ever need anything else, we're here to help."
Michael Moore
December 8, 2025
"Christina V was amazing to work with. She actually picked up my call after hours when I was stuck trying to sort out both auto and home insurance, and somehow made the whole process simple. She got everything set up fast, explained everything in plain English, and even found coverage that ended up costing way less than the other quotes I’d gotten for a complicated situation. You can tell she really cares about helping people, not just making a sale. Highly recommend reaching out to her if you want someone who’s easy to deal with and gets things done."
"Thank you so much for your wonderful feedback! We're thrilled to hear that Cristina went above and beyond to assist you, even after hours. It's great to know she made the process simple and found coverage that fit your needs and budget. We'll be sure to share your kind words with her. If you ever need anything else, don’t hesitate to reach out!"
Edisson Duchimaza
December 8, 2025
"Gracias por todo Cristina"
"¡Gracias a ti por tu confianza! Cristina está siempre aquí para ayudarte cuando lo necesites. ¡Que tengas un excelente día!"
Selena Ortiz
December 8, 2025
"Mi experiencia con state Farm hasta ahora a sido 100/100 gracias a la señorita Samantha por su atención siempre tan amable y atenta 🙏🏽"
"Muchas gracias por compartir tu experiencia tan positiva. Nos alegra saber que la señorita Samantha te ha brindado una atención amable y atenta. ¡Seguiremos trabajando para ofrecerte el mejor servicio!"
lobsang tentho
December 8, 2025
"Thank you Cristina for your help"
"Thank you so much for your kind words! Cristina is glad she could help. If you need anything else, don’t hesitate to reach out! "
Tiff R
December 4, 2025
"Very helpful and knowledgeable. Made the transition easy"
"Thank you for your kind words! We're thrilled to hear that our team was helpful and knowledgeable, and that we could make your transition easy. If you need any further assistance, feel free to reach out!"
Sabrina Braccioforte
December 3, 2025
"Jerry Aviles was amazing to work with. He was understanding,patient, explained everything in a way I could understand regarding my home owner insurance. He even followed up after to make sure everything was ok. Very nice person to work with very knowledgeable and I highly recommend him."
"Thank you so much for your wonderful feedback! We're thrilled to hear that Jerry Aviles provided you with patient, clear, and knowledgeable support throughout your homeowner’s insurance process. His commitment to following up and ensuring your satisfaction truly reflects our dedication to excellent service. We appreciate your recommendation and are always here to assist you with any future needs!"
Iris Hill
December 3, 2025
"Jerry was very helpful in explaining the policy details. He was responsive and provided options. I didn't feel taken advantage of in the way I have felt in the past with other companies."
"Thank you so much for your kind words! We're delighted to hear that Jerry was able to provide clear explanations and responsive service while offering you options that suited your needs. It's our goal to ensure you feel confident and comfortable with your policy, and we're glad to have earned your trust. Please don't hesitate to reach out if you need any further assistance!"
Amy Bae
December 2, 2025
"I received a letter from Jerry Aviles/State Farm and although I didn’t reach out until almost a year or two later (sorry!), I held onto it because it was printed but it also had a handwritten note, which felt really personable. When I finally contacted him, to no surprise, Jerry was incredibly kind and informative. I was looking to bundle home and auto insurance, and with closing on a house already being stressful (especially in NYC), Jerry made the insurance part the easiest piece of the whole process. Highly recommend him for your insurance needs!"
"Thank you so much for your thoughtful review! We're delighted to hear that Jerry's handwritten note made a personal impression and that he was able to make bundling your home and auto insurance a smooth and stress-free experience, especially during such a busy time. Your recommendation means a lot to us, and we're here to support you with any future insurance needs. Congratulations on your new home!"
Kevin Garcia
November 24, 2025
"Los servicios que recibo de mi agente de seguro de auto, Samantha Fermin , son siempre de alta calidad y atención. Llevo aproximadamente 10 años recibiendo sus buenas atenciones. 5 estrellas para ella."
"¡Gracias por compartir tu experiencia con tu agente de seguros de auto, Samantha Fermin! Es maravilloso escuchar que has recibido servicios de alta calidad y atención durante los últimos 10 años. Reconocer a profesionales que brindan un excelente servicio es muy importante. Si tienes alguna otra pregunta o necesitas ayuda adicional, no dudes en decírmelo. ¡Estoy aquí para ayudarte!"
Tom
November 22, 2025
"When I had questions about my account, Jerry did a great job finding out what was needed and got back to me promptly. Great support, I have absolutely no doubts about continuing my service with them."
"Thank you so much for your kind words! We're delighted to hear that Jerry was able to assist you promptly and effectively. Providing excellent support is our top priority, and we truly appreciate your continued trust and confidence in our service. If you ever have any further questions or need assistance, please don’t hesitate to reach out."
Sandra Romain
November 20, 2025
"Samantha Fermin is the best she helps with everything I need answers all my questions I ask and also the staff is very polite and helpful as well."
"Thank you so much for your kind words! We're thrilled to hear that Samantha Fermin and the staff have been so helpful and polite. We'll be sure to share your feedback with them! If you need any further assistance, feel free to reach out."