
State Farm® Insurance Agent Tom Shannon
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Boribori Ponce
September 6, 2025
"Really good service"
"Thank you so much for your 5-star rating and kind words! It's great to know that we could provide a policy that met your expectations. We're here whenever you need us!"
Eduarda Oliva
August 21, 2025
"I have been a State Farm customer for more than 20 years. More recently, multiple calls have been to the branch at 29-01 31st Ave, Astoria NY. The customer service has been very unpleasant and downright rude lately, I'm really sure what's going on at that location but it's not good. If you don't have the compassion and respect ro work with people, please don't, find you yourself a different line of work. Thank you."
"Thank you for taking the time to share your experience. We're truly sorry to hear about the unpleasant interactions you've had at the Astoria branch. Your feedback is important to us, and we take concerns about customer service very seriously. We will share your comments with the management team to address this issue and work toward improving the experience for all our customers. If you would like to provide more details or speak directly with someone, please feel free to reach out to us. We appreciate your loyalty over the past 20 years and hope to restore your confidence in our service."
Jean Vaca
August 21, 2025
"I am so pleased with State Farm Insurance and its pleasant staff 👍, however a special shoutout to Samantha Fermin . My problem was resolved due to her patience, expertise and thoroughness . Samatha’s communication and follow-up skills are greatly appreciated ( my new BFF 🤗) . I thank 🙏 her for relieving my anxiety and resolving my issue."
"Thank you for your wonderful feedback! We're so happy to hear that Samantha Fermin provided you with such patient, expert, and thorough service. It's great to know her communication and follow-up made a positive difference and helped ease your anxiety. We'll be sure to share your kind words with Samantha. If you ever need assistance in the future, we're here for you!"
Amy Nemeth
August 20, 2025
"Jerry Aviles was so great to work with! He took care of me every step of the way. I highly recommend Jerry!"
"Thank you for sharing your positive experience! We're delighted to hear that Jerry Aviles took great care of you throughout the process. Your recommendation means a lot to us, and we'll make sure Jerry knows how much you appreciated his support. If you need anything else, we're here to help!"
Max Pushkash
August 19, 2025
"Great experience, friendly and professional. Jerry Aviles was the agent who helped me out, and he was an absolute pleasure to deal with."
"Thank you so much for your kind words! We're thrilled to hear that Jerry Aviles provided you with a friendly and professional experience. We'll be sure to pass along your compliments to him. If you need any further assistance, feel free to reach out!"
Milton M. Markovitz
August 17, 2025
"My 5-Star rating is in recognition of the fine service which I received as soon as I placed my first phone inquiry to this agency. I was treated respectfully, my questions were fully and politely answered, and I was quoted a policy cost that met my expectations."
"Thank you so much for your 5-star rating and kind words! We're delighted to hear that you received respectful and thorough service from the very first phone inquiry. It's great to know that we could provide a policy that met your expectations. We're here whenever you need us!"
Saimir Beqiri
August 15, 2025
""Like a good neighbor State Farm is there" Soo true!!! The best. When you speak with the reps of State Farm you feel like you are talking to your old friend. Our rep is Jerry Aviles. Such a great asset for the company. Jerry Aviles is very knowledgeable, professional, polite and very helpful. I recommend State Farm Insurance Company to everyone. The customer service Is great and their plans are very good. Thank you State Farm and thank you so much JERRY AVILES!!!! 👍👍👍"
"Thank you for sharing such a wonderful testimonial! We're thrilled to hear that Jerry Aviles and the State Farm team make you feel like you're talking to an old friend. Your kind words about Jerry’s knowledge, professionalism, and helpfulness truly mean a lot. We appreciate your recommendation and are grateful for your trust in State Farm. Thank you for being a valued customer!"
Jorge Orellana
August 13, 2025
"Exelente servicio y siempre siempre me ayuda no tengo ninguna queja del servicio de state farm"
"¡Muchas gracias por tu excelente comentario! Nos alegra saber que siempre te brindan ayuda y que estás satisfecho con el servicio de State Farm. ¡Estamos aquí para ayudarte en lo que necesites!"
Steve Giovanelli
August 11, 2025
"Tom Shannon agency is on it. They get whats needed quickly and accurately, and they're super friendly as well"
"Thank you for the great feedback! We're glad to hear that the Tom Shannon agency is delivering quick, accurate service with a friendly approach. We appreciate your support!"
Lifan Yu
July 22, 2025
"Easy to work with. Always responsive. Polite and Professional. Highly Recommended!"
"Thank you so much for your kind words! We're delighted to hear that you found us easy to work with and appreciated our responsiveness and professionalism. Your recommendation means a lot to us!"
Aggie Kolovos
July 17, 2025
"Samantha at State Farm Insurance is the best, she's always kind professional & takes care of my Insurance needs. Samantha has great communication skills. Having an Agent you can ask questions with all your concerns is peace of mind. thank you so much for always being there. 5-STARS"
Aure
June 30, 2025
"They kept calling me up to 3 times in a row since last Friday without leaving any messages. When I finally picked up, I talked to Jerk from State Farm. The guy was so rude! He asked me how much I pay for my insurance. I told him that I wasn't interested, and insisted a few times and I gave him the same answer. Then he hung up on me. I wasn't interested (for now). Now, I will never sign up with State Farm. Awful behavior!"
"I'm very sorry to hear about your negative experience. That kind of persistent calling without messages and rude behavior is unacceptable. Your feedback is important, and I recommend reaching out directly to State Farm's customer service or management team to report this incident so they can address it appropriately. If you'd like, I can help you draft a formal complaint. Please let me know how you'd like to proceed."
Jamie Baer
June 28, 2025
"Answered on first try always called back with any questions. Very friendly and helpful"
"Thank you for your kind feedback! Gabriel is dedicated to providing prompt answers and friendly, helpful service. We're glad he was able to assist you so effectively. We appreciate you sharing your experience and look forward to helping you again in the future!"
Sameeh Barkho
June 12, 2025
"Great and very well done Chris is very talented and very helpful"
"Thank you for your wonderful feedback! We're glad to hear that Crystopher was talented and helpful throughout your experience. We appreciate you taking the time to share this and will be sure to pass your compliments along to him! If you need any further assistance, we're here to help."
Branley Aybar
June 12, 2025
"Crystopher Fernandez made my home insurance experience worry free and enjoyable!"
"Thank you for sharing your positive experience! We're delighted to hear that Crystopher Fernandez made your home insurance process worry-free and enjoyable. If you need any further assistance, feel free to reach out."
Harel Cohen
June 11, 2025
"We had a somewhat complex insurance situation, and Jerry handled it like a true pro. He was incredibly efficient, knowledgeable, and super courteous throughout the process. He found the right solution quickly and made everything smooth and easy for us. If you're looking for someone who really knows what they're doing and treats you with respect — Jerry is your guy. Highly recommended!"
"Thank you so much for your kind words! We're thrilled to hear that Jerry was able to provide you with efficient, knowledgeable, and courteous service throughout your insurance process. We'll be sure to pass along your compliments to him. If you ever need assistance in the future, don't hesitate to reach out—Jerry and our team are here to help!"
TOM JOSE
May 14, 2025
"I recived a great rate and outstanding customer service.it was a wonderful experience working with Leslie ortega for my new home and car insurance policy."
"It's fantastic to hear that you had a wonderful experience with Leslie Ortega! Getting a great rate combined with outstanding customer service can really make the process smooth and enjoyable. If you have any more details to share or if you need assistance with anything else, feel free to let me know!"
Roseann Hillman
May 9, 2025
"So far i am happy. You guys get back to me right away. That means a lot. Thank u"
"Hey Roseann! I'm glad to hear that you're happy with the service! Quick responses can make a big difference in feeling supported. If there's anything else you need or any questions you have, don't hesitate to reach out. Thank you for your feedback!"
melida nieves
May 8, 2025
"I must say that Cristina Valencia has been an angel for me. She has always been able to answer all my questions and always has settled my concerns, just overall a good person."
"Hello Melida! We appreciate those kind & thoughtful words. It sounds like Cristina Valencia has made a significant positive impact on your experience! Having someone who is responsive and caring can make a big difference. If you’d like to share more about your experience or if you have any questions or needs, feel free to let me know!"
Bob Scott
May 8, 2025
"Dealing with Chris was a pleasure not only did he save me money but he was very informative."
"Hello Bob! It sounds like you had a great experience with Crys! It's always wonderful to work with someone who is both knowledgeable and helpful. If you need any further assistance or have questions, feel free to ask!"
romus lamothe
April 23, 2025
"Obtaining insurance from State Farm, was a hassle free engagement. The staff were terrific!"
"It sounds like you had a great experience with State Farm! It's always nice to hear when a company provides excellent customer service and makes the process smooth and easy. If you have any specific questions or need more information about their insurance options, feel free to ask!"
Henry Durstenberg
April 8, 2025
"When I first tried to get insurance for my house I called State Farm and spoke to Leslie and she checked how she could help me and when Leslie came with a quote it was great and Leslie is so helpful with my concerns that she's unbelievable and from there on I'm dealing with Leslie for all my needs I couldn't ask for a better person and she also checks with me to make sure that everything is alright with the policy TRULY AN AMAZING PERSON ."
"Good afternoon Henry, it sounds like you had a fantastic experience with Leslie at State Farm! It's great to hear that she was so helpful and attentive to your needs, providing you with a great quote and ongoing support for your policy. Having a dedicated and caring insurance agent can make a significant difference in navigating insurance options and ensuring peace of mind. If you have any specific questions or need further assistance, feel free to ask!"
Rosa Villa
April 1, 2025
"I am very happy with State Farm. At the beginning it was hard for me to believe that it was true. They are for real. I am very satisfied with the service. Thank you very much for your help."
"Rosa, it's great to hear that you're so satisfied with your experience at State Farm! Excellent customer service can make a significant difference, and it's wonderful that they've met your expectations. If you have any specific stories or experiences you'd like to share, or if you have any questions about your policy or coverage, feel free to ask!"
Jorge Moreira
March 28, 2025
"Great and helpful, Jerry and Tom were exceptional, Jerry helped me with every question and assistance. Best rate, always find a way to give you a kind and faster answer. Recommended."
"Thank you for sharing your positive experience! It's wonderful to hear that Jerry and Tom provided exceptional support and assistance. Their dedication to answering questions quickly and kindly is truly commendable. Your recommendation will surely help others looking for reliable service. If you have any more feedback or need further assistance, feel free to share!"
Beverley Checkley
March 14, 2025
"Spoke to Crystopher wasn't quite sure if he or the rates were real, so I made an appointment and my husband and myself went to the office. Absolutely unbelievable! The rates were still the same and Crystopher is real. Helped us in everyway possible and we are very grateful."
"Thank you for sharing your experience! It's great to hear that your visit to the office confirmed the rates and that Crystopher was able to assist you and your husband effectively. It’s always reassuring to see that a service is genuine and meets expectations. If you have any more questions or need further assistance, feel free to call our office!"