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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beverley Checkley

March 14, 2025

5  out of  5
rating by Beverley Checkley
"Spoke to Crystopher wasn't quite sure if he or the rates were real, so I made an appointment and my husband and myself went to the office. Absolutely unbelievable! The rates were still the same and Crystopher is real. Helped us in everyway possible and we are very grateful."
We responded:
"Thank you for sharing your experience! It's great to hear that your visit to the office confirmed the rates and that Crystopher was able to assist you and your husband effectively. It’s always reassuring to see that a service is genuine and meets expectations. If you have any more questions or need further assistance, feel free to call our office!"
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Jacqueline Santiago

March 14, 2025

5  out of  5
rating by Jacqueline Santiago
"I would like to say that the agents in State Farm are really good. I love that they take their time. To Answer any questions you have. They also call you to make sure things are okay, which is a good knowing that we are important. I like to mentioned that Mr. Crystopher Fernandez is a great agent. Very helpful and resourceful."
We responded:
"Thank you for sharing your positive experience with State Farm! It's great to hear that the agents take the time to answer your questions and follow up with you. Personalized service can make a big difference, and it sounds like Mr. Crystopher Fernandez has gone above and beyond in providing helpful support. Your feedback is valuable, and I'm sure it will be appreciated by both the agents and potential customers. "
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Matthew Oellinger

March 13, 2025

5  out of  5
rating by Matthew Oellinger
"Tom and Crystopher, are really professional, friendly and extremely helpful."
We responded:
"It's great to hear that Tom and Crystopher provided you with excellent service! It sounds like they were not only professional and friendly, but they also effectively addressed your insurance needs. If you have any specific questions or need further assistance regarding your insurance policies, feel free to ask!"
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Crystal

March 7, 2025

5  out of  5
rating by Crystal
"Tom Shannon is very informative and attentive"
We responded:
"It's wonderful to hear that Tom Shannon provided you with informative and attentive service! Having someone who is knowledgeable and responsive can really enhance the experience. If there's anything specific you appreciated about his assistance or if you have any questions, feel free to share!"
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Orlando Rivera

March 7, 2025

5  out of  5
rating by Orlando Rivera
"State Farm, when they called me, they issued me insurance for my apartment and the person that I was talking to the insurance for my apartment. I should say my condo she knew what she was talking about and she was great every concern I had she was spot on I will stay with State Farm. I will never walk away from them. Thank you."
We responded:
"Thank you for sharing your positive experience with State Farm! It's great to hear that you received excellent service and that your concerns were addressed effectively. Having a knowledgeable representative can make a big difference when it comes to insurance. If you have any more questions or need further assistance, feel free to reach out!"
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Althea Gaskin Feurich

February 28, 2025

5  out of  5
rating by Althea Gaskin Feurich
"State Farm Insurance has been helpful with matters for homeowners. Easy to talk to."
We responded:
"Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience. If you ever have any questions or need assistance in the future, feel free to reach out! Your feedback means a lot to us, and we look forward to continuing to serve you in the future! "
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Paul Bufano

February 21, 2025

5  out of  5
rating by Paul Bufano
"Crys has been excellent and a big reason I'm with State Farm."
We responded:
"t's great to hear that Crystopher has made such a positive impact on your experience with State Farm! Exceptional customer service can really make a difference. If there's anything else you'd like to share about your experience or if you have any further questions, feel free to let us know! "
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John Qualia

February 13, 2025

5  out of  5
rating by John Qualia
"My interaction with Julie Intriago from Tom's office was very pleasant. She was very patient in assisting me with my new policy set-up."
We responded:
"Thank you so much for your kind words! I'm really glad to hear that you had a pleasant experience with me. It was a pleasure assisting you with your new policy set-up, and I'm here to help if you have any more questions or need further assistance in the future. Your satisfaction is my priority!"
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Sergio Bertoni

February 10, 2025

5  out of  5
rating by Sergio Bertoni
"Samantha has been my agent for over a decade; she is great and has always been very helpful. I have referred many family members and will continue to do so. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Samantha has been such a valuable sales representative for you over the years. Your referrals mean a lot to us, and we appreciate your continued trust in her services. If there's anything else we can assist you with, please don't hesitate to reach out!"
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QB

February 6, 2025

5  out of  5
rating by QB
"We worked with Jerry Aviles when purchasing home insurance for our first coop. Jerry was responsive, and quick to answer any questions that we had. He was our top choice going into the process but things took a little longer than expected, Jerry would check in from time to time and he never gave off the salesy vibe that some insurance agents give off. When it was finally time to finalize the insurance he worked well with our loan team. In the end it was deemed that home insurance wasn't required for the loan but we wanted to make sure that our individual unit and property was insured incase of an unexpected scenario and so we decided to purchase the home insurance anyway, the process and quick and Jerry provided some good tips for making sure that we are prepared in case something happens and we need to file a claim. We highly recommend Jerry and will definetly use him again for our future insurance needs."
We responded:
"Thank you for sharing your experience with Jerry Aviles! It’s wonderful to hear that he was responsive and helpful throughout the home insurance process, especially as first-time buyers. His proactive communication and genuine approach can make a significant difference in such an important decision. We're glad you felt supported, even when the situation changed regarding the loan requirements. Your recommendation means a lot, and we're thrilled to know you plan to work with Jerry again for your future insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
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Jaime Garcia

February 5, 2025

5  out of  5
rating by Jaime Garcia
"Leslie Ortega was very helpful during my visit. I was pleased with her work ethic and the way she explained everything thoroughly even when I had multiple questions she was able to answer each and every of my concerns. I definitely recommend to look for Leslie Ortega in this State Farm office when you go and get insurance!! Thank you Leslie for helping me insurance my vehicles. Easy and fast!"
We responded:
"Thank you for sharing your positive experience with Leslie Ortega! It’s fantastic to hear that she was so helpful and thorough in addressing all your questions and concerns. A strong work ethic and clear communication are key in the insurance process, and it sounds like Leslie excelled in both areas. We appreciate your recommendation for others to seek her out at the State Farm office. If you need any further assistance or have more questions in the future, don’t hesitate to reach out. Thanks again, and enjoy your insured vehicles!"
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Eli Forsythe

February 4, 2025

5  out of  5
rating by Eli Forsythe
"I have always gone the DIY route in insurance until came across Tom and his associate Jerry. I was really missing out! Having a real, local, and helpful human being work with me through car and home insurance has been a blessing. And they saved me money to boot! Thanks to Jerry and Tom and all they did for me and my family."
We responded:
"Thank you for sharing your experience with Tom and Jerry! It's great to hear that transitioning from a DIY approach to working with them has made such a positive impact on your insurance journey. Having a local, knowledgeable team to assist you can truly make a difference, especially when it comes to navigating car and home insurance. We're glad they were able to save you money as well! Your appreciation for their efforts is evident, and they will surely be thrilled to know they made a difference for you and your family. If you ever have more questions or need assistance in the future, feel free to reach out!"
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valeria Domingues

February 4, 2025

5  out of  5
rating by valeria Domingues
"This is the best insurance I had in 33 years , the office here in Astoria is really organized and the people that work here, they seems very knowledgeable and efficient Thank you so much State Farm for this wonderful experience Keep the good work with your customers , we really appreciate it !!"
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that you've had such a great time with State Farm in Astoria. Their organization and knowledgeable staff can make a significant difference when it comes to insurance services. Your appreciation for their hard work is sure to motivate them to continue providing excellent service. If you have any further feedback or need assistance, don't hesitate to reach out!"
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Ariel lanchi

January 31, 2025

1  out of  5
rating by Ariel lanchi
"I don't understand why the insurance goes up Cara Cara 6 months controlled politicians that's what I am guys Every day they make millionaires"
We responded:
"Good afternoon Ariel, I understand your frustration with rising insurance costs. Insurance rates can increase for a variety of reasons, including changes in risk assessments, claims history, and broader economic factors. Due to a statewide rate increase, sometimes this can lead to changes in premiums. Please call our office to see if there are any discounts. Thank you!"
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Joshua Hash

January 22, 2025

5  out of  5
rating by Joshua Hash
"Jerry was super helpful and responsive in answering my questions about home owners and car insurance. The quotes were great for the coverage level when compared to competitors. It’s been a pleasure to work with Jerry and I look forward to continuing to do so."
We responded:
"Good morning Joshua! Thank you for sharing your positive experience with Jerry! It's great to hear that he was helpful and responsive in addressing your questions about homeowners and car insurance. Finding competitive quotes for the coverage you need is so important, and it sounds like Jerry has made the process smooth and enjoyable for you. If you have any more questions or need assistance in the future, don't hesitate to reach out!"
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Jordan Massa

January 22, 2025

5  out of  5
rating by Jordan Massa
"Tom Shannon deserves 5 Stars Plus. I was in need of home Insurance for a family member’s who had recently passed away, and they cancelled his insurance for missing the next payment. So, I reached out to a few different insurance companies, (all the leading insurers) left messages for an urgent need to cover a vacant home that wasn’t insured. Tom was the only one who responded the same day. He immediately issued a quotation and within hours the home was insured again. Excellent professional, knowledgeable and friendly service. As a former sales service manager, I highly recommend Tom for your insurance needs."
We responded:
"Good afternoon Jordan, thank you for sharing your experience! It sounds like Tom Shannon went above and beyond to assist you during a challenging time. Prompt and professional service is crucial, especially in urgent situations like needing home insurance for a vacant property. It’s great to hear that he was able to provide a quotation and get the coverage in place so quickly. Your recommendation as a former sales service manager speaks volumes about his expertise and dedication. I'm sure others will find your feedback helpful when choosing an insurance provider. Please call us if you have any questions!"
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Leatrice Nutridge

January 10, 2025

5  out of  5
rating by Leatrice Nutridge
"Jerry Aviles—Very helpful in answering my questions and took the time to explain in detail to help my mother and I make a choice in our home coverage. Very knowledgeable, courteous and very attentive. I had to shop for new insurance due to my old insurance no longer providing service which I have been with them for over 20 years. Jerry was dedicated in helping us understand the market changes and what we needed to upgrade to get the best coverage at a great price. He was a pleasure to work with and I highly recommend him as an agent."
We responded:
"Thank you for sharing your experience with Jerry Aviles! It sounds like he provided exceptional service and really took the time to ensure you and your mother understood your options for home coverage. It's never easy to switch insurance providers, especially after such a long time, but having a knowledgeable and attentive agent can make all the difference. Your recommendation speaks volumes about his dedication and expertise. I'm sure others will find this information helpful when looking for an insurance agent! If you have any questions, please give us a call!"
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Tony B.

January 9, 2025

5  out of  5
rating by Tony B.
"I got a better price for homeowners insurance and the process was seamless."
We responded:
"Hey Tony! That's fantastic to hear! It’s always a relief to find a better price, especially for something as important as homeowners insurance. A seamless process makes everything so much easier. If you have any questions, please give us a call."
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Nestor Cumbe

January 7, 2025

5  out of  5
rating by Nestor Cumbe
"The attention was very good, all professionals, I was very well advised, I recommend Samantha, from State Farm Insurance"
We responded:
"Thank you for sharing your positive experience! It's great to hear that you received excellent attention and support from Samantha at State Farm Insurance. Recommendations like yours can really help others in choosing the right insurance professional. Please give us a call back if you have any questions! "
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Makenzie Rogers

December 17, 2024

5  out of  5
rating by Makenzie Rogers
"Fantastic customer service and very timely responses. Leslie has been a tremendous help and always responds very fast! She has been the best to work with and I feel like I am in great hands!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our customer service and that Leslie has been such a tremendous help. We strive to provide timely and effective support, and it's great to know that you feel well taken care of. If you need anything else, don’t hesitate to reach out!"
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Linda Ganjian

December 8, 2024

5  out of  5
rating by Linda Ganjian
"Great customer service from Jerry Aviles. Straightforward, honest, reliable, and fair rates."
We responded:
"Thank you for sharing your positive experience with Jerry Aviles! It’s wonderful to hear that you received great customer service characterized by straightforwardness, honesty, reliability, and fair rates. If you need anything else in the future, please don’t hesitate to reach out! "
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Susan Worrell

December 6, 2024

5  out of  5
rating by Susan Worrell
"I recently had a most pleasant experience getting my auto and homeowners insurance needs taken care of through this State Farm Agency. Jerry Aviles was very thorough, professional, and so helpful as we worked through setting up my policies. I highly recommend Tom Shannon's agency if you're looking for great customer service!"
We responded:
"Thank you for sharing your positive experience! It’s great to hear that Jerry Aviles provided thorough and professional assistance with your auto and homeowners insurance. Excellent customer service can make a big difference, and it's wonderful to know that Tom Shannon's agency is delivering just that. Your recommendation will surely help others who are looking for reliable insurance services!"
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Roy Rodriguez

December 3, 2024

5  out of  5
rating by Roy Rodriguez
"Samantha exelente persona siempre atenta y te ayuda en tus dudas 1000 % recomendable búsquenla,en todo momento que le llamas si está ocupada dice te Devuelvo la llamada y si al instante te llama y tiene la paciencia del mundo me ayuda ami y a mi hija estoy satisfecho por su ayuda thank you Samantha"
We responded:
"¡Hola! Muchas gracias por compartir tu experiencia tan positiva con Samantha. Es genial saber que ella ha estado tan atenta y dispuesta a ayudarte a ti y a tu hija. Su dedicación y paciencia son realmente admirables. Sin duda, es un gran recurso para quienes buscan apoyo. Apreciamos mucho tu recomendación y estamos aquí para ayudarte en lo que necesites. ¡Gracias de nuevo!"
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Bryan Tenezaca

December 3, 2024

5  out of  5
rating by Bryan Tenezaca
"Muy recomendable esta compañía de seguros Con su personal muy amable y confiable. Gracias Samantha"
We responded:
"¡Hola! Muchas gracias por tu excelente reseña. Nos alegra saber que has tenido una buena experiencia con nuestra compañía de seguros y que nuestro personal, especialmente Samantha, te ha brindado un servicio amable y confiable. Agradecemos tu recomendación y estamos aquí para ayudarte en cualquier momento que lo necesites. ¡Gracias por confiar en nosotros!"
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Candice Mabry

December 3, 2024

5  out of  5
rating by Candice Mabry
"This was very simple and quick process. Jerry A. helped me out of a tough and urgent situation when my other insurance dropped the ball. I would highly recommend this agency. They were very patient and accommodating."
We responded:
"Hi Candice, Thank you so much for sharing your positive experience! We're thrilled to hear that Jerry was able to assist you during a challenging time. Your recommendation means a lot to us, and we’re glad to know that you found our agency to be patient and accommodating. If you need anything else in the future, please don’t hesitate to reach out!"